You have 14 days from the day you received your items to review, and if necessary, return or exchange your VivaVuva purchase. Your package must not be post marked any later than 14 days from the delivery confirmation from UPS or USPS.
In the case of returns, it is your responsibility to return the item(s) to VivaVuva.com. In the case of domestic exchanges (USA and Canada), VivaVuva shall send your exchanged women's fashion items back at no charge, one-time. Subsequent exchanges are the responsibility of the customer. VivaVuva will send you your exchanged item(s) upon receiving your package within 24 hours. If the item you are looking to have exchanged for is out of stock, we shall notify you by email or phone as to the availability of the item.
For International exchanges and returns (outside of the United States and Canada), VivaVuva does not provide shipping for exchanges. You are responsible for all shipping charges for exchanges and returns.
To Exchange or return an item(s), proceed as follows:
1. Pack the unworn and unwashed items with Original Receipt - We cannot exchange or refund without it.
2. Please write on the receipt which items you want exchanged. Please be thorough.
3. Mail your package to:
7224 Melrose Avenue
Los Angeles, CA 90046
We Do Not Accept Exchanges If:
- The item(s) have been worn
- The item(s) have been washed
- The item(s) have been altered
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
- The item(s) are in any way defective from the original and salable condition